Frequently Asked
Questions

Eventro is a platform for discovering, creating, and managing events. It offers event registration, ticketing, and QR code-based check-ins.

Eventro is a Progressive Web App (PWA), meaning you don’t need to download a separate app. You can install it directly from your browser for a native-like experience.

Eventro does not host virtual events directly (like Zoom). However, organizers can create physical, virtual, and hybrid events and provide a meeting URL and access code for attendees.

Yes, users can delete their accounts at any time from their profile settings. This action is irreversible.

You can reach our support team via email at hi@eventro.africa. We typically respond within 24 hours.

Yes, utilizing the organizer dashboard, you can edit most event details until the event start date. Some critical details may be locked once tickets are sold.

Yes! Eventro is free for organizers to create events. Attendees pay a small commission (1.75% + processor fee) only when purchasing paid tickets. Free events are completely free for everyone.

No, Eventro does not currently enforce a platform-wide refund policy. Refunds are at the discretion of the event organizer and are not processed securely through the platform at this time.

Organizers can create multiple ticket types (free, paid, or donation-based). Attendees receive their tickets via email immediately after purchase and can access them anytime within the platform.

Eventro securely integrates with Paystack, allowing attendees to pay via Card, Bank Transfer, USSD, and Mobile Money.

Yes, organizers can create early bird tickets or specific discount codes to offer special pricing to attendees.

Yes! Eventro provides a built-in QR code scanner in the organizer dashboard. You can use any smartphone to scan and validate tickets at the door.